Did Not Attend Policy (DNA's)
As a practice we would like to reduce the rate of DNAs, by the use of education, a certain amount of pressure, and by considering the removal of those who presistently waste our time.
- To free up appointments for those who guinely need them
- To reduce the waste of clinical time
- To reduce the pressure on all staff in being able to offer
A list of frequent non-attenders will be produced and viewed by the partners to identify any patients who should be excluded from the general policy, for reasons such as clinical memory problems.
If a patient fails to attend two appointments in a six month period, without prior notification, they will receive a warning letter.
If further appointments are missed within the next six month period, the patient will receive a letter informing them that the doctors are considering whether they should be removed from the practice list.